INplace are committed to providing an excellent service, please help us to achieve this by taking a few minutes to answer the following questions.

1. Which type of property did you purchase Resale New Build Outright Sale

2. How did you hear about INplace?

3. How would you rate our Sales service?

Excellent Good Satisfactory Poor

4. Was the viewing appointment convenient for you? Yes No

If no, why not?

5. Do you feel that the information given to you at the viewing was helpful and informative?

Yes No

6. Which independent financial advisor did you have your interview with?

7. How would you rate the service they provided?

Excellent Good Satisfactory Poor

8. Please advise which solicitor you used?

9. How would you rate the service provided by the solicitors?

Excellent Good Satisfactory Poor

10. How would you rate how the Sales Advisor/Home Ownership Officer explained the following responsibilities of Shared Ownership?

	Excellent	Good	Satisfactory	Poor
How the scheme operates
Costs involved in your purchase
Expected timescale of purchase
Independent Financial Advisors (financial assessment)
Shared Ownership Lease
Service Charge (if applicable)
Rent Payments (if applicable)
Defects
Resales (selling your property later on)
Staircasing (purchasing more shares)

11. What other information would you have found useful?

12. Upon completion (New Build HomeBuy only), how would you rate how the sales advisors explained the following?

	Excellent	Good	Satisfactory	Poor
Home Owners Manual
How to report defects
Location of meters, boilers, etc.
How to work heating, hot water, etc.
Importance of paying your service charge / rent on time

We would welcome any further comments you may have on your experience of purchasing a new home through INplace

INplace is committed to achieving the highest standards in our sales service and will use this information to improve and provide a better standard.

We hope you have found purchasing your first home a stress free experience. If you would like to participate in assisting others by telling your story, please tick the box below.

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